Frequently Asked Questions
Ordering
Q: How do I place an order?
Placing an order at swadescart.com is simple! Follow these steps:
1️⃣ Review your Shopping Cart to ensure you have the correct items.
2️⃣ Enter your shipping and billing details.
3️⃣ Choose your payment method – Credit Card/Debit Card.
4️⃣ Confirm and place your order, then print your confirmation number for reference.
Q: Can I order by email, or chat?
Absolutely! You can place an order through:
Q: I forgot my account password. What should I do?
You can reset your password easily:
1️⃣ Click on the "Account" link at the top of our website.
2️⃣ Select "Forgot your Password?" below the sign-in fields.
3️⃣ Enter your email address and click "Request Password."
4️⃣ Check your inbox for an email with reset instructions.
Or, use our Password Reset Form to recover your password.
Shipping
Q: What is your shipping policy?
Orders typically arrive within 2-5 business days, depending on your location and the shipping method chosen. Once your order is shipped, you'll receive an automated email notification with a tracking number. You can also log into your swadescart account to track your shipment.
While we strive for timely deliveries, swadescart cannot be held responsible for carrier delays or lost shipments. However, we’re committed to ensuring you receive your order!
📌 Waiting Periods Before Refund or Replacement:
✅ Domestic Orders: If you haven't received your order after 21 days, we’ll arrange a replacement or full refund.
✅ International Orders: If your package hasn’t arrived after 45 days, we’ll replace or refund it.
For lost shipments, please wait for the mentioned timeframe before requesting a refund or replacement.
🚨 Note: If your order is marked as "Delivered" by the carrier but you haven't received it, contact your local post office for assistance. A restocking fee of 25% (plus shipping charges) applies for re-delivery requests.
Q: When will my order ship?
Orders are processed within 1-2 business days. You’ll receive an email notification once your package is shipped, along with a tracking number.
Q: How do I track my order?
📩 If you provided an email address, you’ll receive a Shipment Notification once your order ships.
🔎 You can also track your package using your order number and ZIP code. Please allow 1 business day after receiving your tracking email for updates to appear.
📌 Registered customers can also check order status by logging into their swadescart account.
Returns
Q: What is your return policy?
We want you to be completely satisfied with your purchase from swadescart.com! If you're not happy, you may return your item within 15 days of purchase for a refund (excluding shipping costs). Please contact us for return arrangements.
Q: How do I make a return?
Simply mail back your item. For full details, visit our Customer Service Returns Page.
Email Updates
Q: How do I sign up for email updates?
It’s easy!
📩 Visit our email sign-up page, enter your email address, and hit Submit to start receiving:
✅ Exclusive offers
✅ Sale announcements
✅ Free shipping deals and more!
Coupons & Discounts
Q: How do I redeem a coupon or discount code?
1️⃣ Add items to your Shopping Cart.
2️⃣ Click on "View All" in the cart section.
3️⃣ Scroll down to the "Discount Code" box, enter your promo code, and click "Apply."
Enjoy your savings!
Privacy & Security
Q: How is my personal information used?
Your privacy matters to us! For details on data security, please visit our Privacy & Security Page.
Have More Questions?
📞 Contact our Customer Service Team – We’re happy to help!
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